FAQs
Join Leslie Live: Free Q&A Every Thursday
When: Every Thursday, 7:00–8:30pm Eastern (6–7:30pm Central, 5–6:30pm Mountain, 4–5:30pm Pacific)
Where: Zoom: click here to join (Meeting ID: 813 8994 3183)
Cost: Free. No purchase needed.
Bring your questions about your routine, which blend fits you, how to use your drops, or how to restart after a break. Leslie and Coco take questions one by one, so feel free to stay and listen to others' questions too. New to Zoom? Click the link a few minutes early; Zoom will walk you through joining.
Live Support
When is the live Zoom Q&A?
Every Thursday from 7:00–8:30pm Eastern on Zoom: join here. The call is only on Thursdays (we no longer hold Tuesday or Wednesday calls). If the call shows "waiting for host," Leslie is finishing with the previous caller. Hang on and she'll be right there.
Do I have to buy something to join?
No. Anyone is welcome, whether you're a longtime customer or just curious.
I can't make Thursday. How else can I get help?
Email us at leslie@barecatbody.com or use our contact page, and check the answers below. You can also book a one-on-one consultation for a personalized routine.
Getting Started
Do the instructions come in the box?
Instructions are emailed to you once your order is packed for shipping. Keep that email handy. If you can't find it, email us and we'll resend it, or bring your questions to the Thursday call.
How do I start my routine?
Start with ReVital-Eyes on its own first. For the first 3 days, use 1 drop in each eye about every 10 minutes, 6 times in one hour, in the morning and again in the evening. This prepares your eyes before you add a DMSO and castor oil blend.
How do I use ReVital-Eyes with my 30/70 or 40/60 blend?
Morning: 1 drop of ReVital-Eyes, then 1 drop of your blend as soon as your eyes clear (usually a couple of minutes). Wait 30 minutes and repeat. Evening: the same pattern again. That's about 4 rounds a day. One drop of each product is enough.
Do I have to wait 5 minutes between drops?
No. Use the next drop as soon as your eyes have cleared from the last one, usually a couple of minutes. Just don't put two drops in back-to-back without giving the first a moment to settle.
What's the best way to put the drops in?
Gently pull down your lower eyelid and let the drop fall into that pocket, then close your eyes so it spreads across the whole surface. Some people prefer the inner corner; use whatever works best for you.
Is it okay to do my drops at different times of day?
Yes. Consistency matters more than the exact time. For example, a focused two-hour block with drops at the start, middle and end of each hour can work as well as a morning and evening routine.
Do the products need to be used together?
Our combos are designed as a routine: ReVital-Eyes keeps the eye surface moisturized, and the DMSO and castor oil blend and SeaClear are made to be used alongside it. Many customers find they get the most out of their routine when they use the full combo consistently.
Will I always need the stronger 40/60 blend?
Not necessarily. Many customers step down over time from 40/60 to 30/70, and later move to a lighter maintenance routine a few times a week. Bring your progress to the Thursday call and Leslie will help you decide when to adjust.
Which blend is right for me?
Our ratio blends range from the gentle 1090 to the stronger 4060, and every eye is different. We can't recommend products for a specific diagnosed condition on our website. Join the Thursday Q&A or book a consultation, and please keep working with your eye doctor.
ReVital-Eyes
What is ReVital-Eyes?
ReVital-Eyes is a hydrating, moisturizing eye drop made with 2% hyaluronic acid, Celtic salt saline and organic vegetable glycerin. It's designed to prepare your eyes for our DMSO and castor oil blends, and it's also great on its own for daily comfort.
Which products should I use it with?
ReVital-Eyes pairs with Eye-See, 4anEye, 2080, 3070 and 4060.
Why does ReVital-Eyes sting at first?
The sting usually reflects how dry your eyes already are. Most people find it fades within a minute, and it eases a lot after the first 4–6 drops and the first few days of regular use. Using it more often at the start (6 drops in an hour, morning and evening) helps the sting pass faster. If pain is severe, lasts more than a few minutes, or comes with worsening redness, swelling, discharge or vision changes, stop and contact your eye doctor. Read our full guide to the ReVital-Eyes sting.
How often can I use ReVital-Eyes?
As often as you like throughout the day. More is better when your eyes feel dry.
Should I refrigerate ReVital-Eyes?
Yes. Always refrigerate after opening to keep the natural ingredients fresh.
How long does a bottle last?
About 90 days with regular use, depending on how often you use it.
Is ReVital-Eyes okay for sensitive eyes?
It's made with gentle ingredients and no harsh preservatives. If you're sensitive to vegetable glycerin, see our Sensitive Eyes Bundle, which is made without glycerin or DMSO.
What are the ingredients?
Distilled Water, Celtic Salt Saline Solution, 2% Hyaluronic Acid, Organic Vegetable Glycerin.
Comfort, Contacts & Everyday Life
Why is my vision blurry after my 30/70 or 40/60 drops?
Castor oil is thick, so it's normal for vision to be blurry for a few minutes while the oil spreads across the eye. Plan your drops for times you don't need to drive or read right away.
Can I wear contact lenses?
Yes. Wait 30 minutes after a DMSO and castor oil blend before putting your contacts in. ReVital-Eyes doesn't affect contacts, but it isn't a rewetting drop: take your lens out, use the drop, then put the lens back in.
My eyes feel irritated when I swim in the ocean or pool. What should I do?
Use ReVital-Eyes 3–4 times before you swim and again right after you get out. If irritation continues, skip your DMSO blend before swimming and use it later in the day instead.
Are there simple habits that help?
Many customers enjoy simple eye exercises: look left and right, up and down, diagonally, and roll your eyes in circles, about 10 times each (search "eye gymnastics" on YouTube). When switching focus from your phone to something farther away, gently squeeze your eyes shut for a second, then open them.
Can I use your drops after eye surgery or with prescription eye drops?
Please check with your eye surgeon or eye doctor first, especially after recent surgery, and keep using any prescribed treatment. Our products are meant to be used alongside your doctor's care, not instead of it.
What if I notice side effects?
Stop using the product and contact your doctor if you have severe or lasting pain, worsening redness, swelling, discharge, a sudden change in vision, or any symptom that concerns you, and let us know at leslie@barecatbody.com.
About Our Products
What is DMSO?
DMSO (dimethyl sulfoxide) is a naturally derived compound known for helping other ingredients absorb. In our blends it's paired with Jamaican Black Castor Oil. We use 99.995% pure, pharmaceutical-grade DMSO.
Are your products taken by mouth?
No. Our eye care products are eye drops, and our pain care and skin care products are for topical use on the skin. Never drink them.
Can I make my own blend with DMSO from a farm or feed store?
We don't recommend it for your eyes. Purity matters with DMSO because it carries whatever it's mixed with deeper. That's why we use 99.995% pharmaceutical-grade DMSO.
Which products are for muscle and joint discomfort?
See our Pain Care collection: the 5050 Blend for everyday soreness, the 7525+ Blend for deep, persistent discomfort, and Pain Free Body Butter w/ DMSO.
Do you have products for pets?
Yes. Our pet line has its own home at Crystal Vision Pet Care. Please check with your veterinarian before using any product on your pet.
Is there a sale?
Yes! Every Tuesday, all bundles and combos are 30% off automatically. No code needed.
Do you have a referral or affiliate program?
Yes. Email leslie@barecatbody.com to ask about our ambassador program and get your personal referral link.
Orders & Shipping
How do I order?
Shop right here on barecatbody.com.
How long will it take for my items to arrive?
Orders ship within 5 business days. Shipping is calculated at checkout based on your location and the shipping option you choose, and delivery time depends on the option you pick.
Do you ship worldwide?
Yes! We want the whole world to enjoy our products.
Which currency will I be charged in?
We process all orders in USD. Your cart may display other currencies, but checkout is in USD at the current exchange rate.
Will I receive an order confirmation?
Yes, you'll receive an order number after placing your order. Please contact us if you don't receive one within 24 hours.
These statements have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.